We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Blazing fast delivery!!
Phone came two weeks (was ordered in early dec), to Stavropol. Very cool time, in my opinion, to Ng had) Google play, all prilozhuhi are put, and even хардстоун went =) Print works, included standard was protective glass, instruction and charging adapter for euro sockets. Packaged was modestly-Easy to pack the pupyrke and Standard packing of the phone. Charge the active use of Internet holds about a day. It 'S as small package of China, no taxes, no passport or other issues. Gave it the NG, like a gift =) Will continue to cooperate with the store) Advise)))
20 days before the Samara area. From The phone good impression, it is heavy, high quality, matte back cover and hold very comfortable, the phone does not slip. Compared with Honor 7c. Camera better on юлфоне 100%, sound louder and more pleasant Honor. The юлфоне stroke was synchronization, there was no defects. Working quickly, screen bright and rich. Took the gift for Mom, the camera is awesome, self is clear, good blurring of the background, the alignment of the face automatically (Honor does not). Phone excellent, UNSUBSCRIBE after a month. Come well packed, box no wrinkle very pleased. Complete film, even though the screen has pasted) only a small negative, it is something which settings were not translated into Russian language items… But an instruction))) to order a different unit)
Very good, matched my expectations
Took a gift to his father. The use of this company, like everything. No complaints. All works.
Another great product from Ulefone, thanks
Phone arrived safely all is working, the equipment is 2 protective film (one on the phone, 2 spare) charge and we have ordered case, such rules… Front camera is not, back-excellent phone menu is simple, a lot of things need to download, if necessary, to the headphones no prodovets obshitelny, recommend it in general are happy with the order
Fast shipping excellent smart phone battery keeps excellent came with charge 95% advice
The phone is good, though fingerprint a little strange.
Very nice and easy to use.
Goods shipped quickly. Track via Chinese post office, or via Ukranian. Box and contents arrived in good condition. IN general, until satisfied.
excellent recommend it to all
Shipping 20 days before the Altai edges. Recommend store. All included, as well as in the description.
I love this phone. Order one for a friend.
Very like phone